How long will it take for my order to ship? When will I receive it?
Orders typically ship within 0-1 business days, depending on the product. Unforeseen delays can occasionally extend shipping times. On average, delivery takes 3-6 business days. Any exceptions to this timeframe will be noted on the product page. At iGeoBotics, we guarantee industry-leading processing and shipping speeds, supported by our highly responsive customer service team.
Which payment methods do you accept?
We accept a wide variety of payment methods, including:
What is your return policy?
We offer a 30-Day Money Back Guarantee on all products. For full details, please refer to our 30-Day Return Policy located at the bottom of our website.
What is your cancellation policy?
Orders can be canceled for a 100% refund before shipping. To cancel, please contact us immediately at support@igeobotics.com. If the order has already shipped, it will fall under our 30-Day Return Policy.
What if my product is damaged?
Inspect your package upon delivery. If there is any visible damage, including to the packaging, note it when signing for the delivery. If you cannot open the package immediately but suspect damage, write “suspect damage” on the receipt. Should you find any damage, please take photos and email them to support@igeobotics.com. We’ll promptly process a replacement or compensation.
How do I place an order?
To order online, simply click "Add to Cart" on your chosen product, proceed to checkout, and enter your shipping and billing details. You can also place orders by phone by calling 800-830-0173. You’ll receive an immediate order confirmation, and we’ll begin processing your order right away.
How do I know when my order will ship?
Once you place your order, you’ll receive a confirmation email verifying your payment and shipping details. When your order ships, you’ll receive another email containing tracking information. If an item is out of stock, we’ll notify you by email or phone within one-to-two business days. While we strive to keep all listed products in stock, high demand can occasionally lead to quick sellouts.
Will I receive an order confirmation via email?
Yes, a confirmation email will be sent to the address you provide when placing your order. Please ensure your email address is entered correctly to avoid delays. We recommend saving this email for your records.
Do you charge sales tax?
We are based in Delaware and only charge sales tax on orders shipped within the state. This means significant savings for customers outside Delaware.
Can I change my order?
Yes! You can modify your order at no additional cost by emailing support@igeobotics.com. Any price difference will be credited or billed accordingly. Please note that orders can only be changed prior to shipping. For urgent assistance with order status, email support@igeobotics.com or call us at 800-830-0173.
Phone: 800-830-0173
Trade Name: iGeoBotics
Registered Business Name: North Point Sourcing LLC
Entity Number: 7695752
Email: support@igeobotics.com
Business Hours: Monday to Friday: 9:00 AM to 6:00 PM CST
Address: 19266 Coastal HWY Unit 4-521, Rehoboth Beach, Delaware 19971
